You request the refund directly with Paddle — no need to email us: use the management link in the confirmation/receipt email that Paddle sent after your purchase. Because Paddle is our Merchant of Record, the refund is processed there and follows the Paddle Buyer Terms. After approval, the amount is returned to the original payment method within 5 to 10 business days, depending on the issuing bank.
If you prefer, you can also write to sales@langless.com and we will sort it out for you.
If your subscription renewed and you did not intend to renew, request a full refund of that renewal within 14 days of the charge — through the same path above (directly with Paddle, or by writing to us).
The 14-day guarantee above applies to all customers, in any country. In addition, you may have further statutory rights under the laws of your country of residence — for example, the 14-day right of withdrawal for consumers in the EU/EEA/UK. Because Paddle is the selling party (Merchant of Record), these statutory rights are honored by them, in accordance with the Paddle Buyer Terms.
After the 14 days and beyond the statutory rights above, any refunds are assessed case by case by Paddle (our Merchant of Record), in accordance with the Paddle Buyer Terms. Contact us at sales@langless.com and we will help forward your request.
The refund is made in the same currency as the original charge. Any exchange-rate differences are the responsibility of the card's issuing bank.